Web Hosting - Why such poor service?
I recently parted ways with my web host. Why?
Check this out:
TO: newwebsite.com
Hi,
All of my sites are down.
Thanks,
Valerie
FROM: newwebsite.com
“We know it before you do. We are working on it.”
What kind of customer service is this? I used to work for a web development company. We NEVER treated our customers this poorly - and the company I used to work for is still thriving and successful - even with the occasional server outages.
Am I expecting too much? … maybe something like this:
“Hi Valerie,
We are aware that your sites are down at the moment. We experienced (”insert reason here”).
We are sorry for the inconvenience, but please rest assured that we are working diligently to get your sites up again.
We value you as a customer and appreciate your patience.”
So, I just moved all of my sites over, which is not an easy task. I am trying hostgator now - we will see how they do.
Filed under: General
I feel your pain. customer service is not important anymore to these web hosting companies.
That’s rude. I would have left too. How’s HostGator?
HostGator is awesome. I had to send them an service request the other day. I was using a post method on my forms that were using AJAX. Apparently, mod_security rules do not allow this - thinking it is a blank form that is sent.
I wrote them initially without any idea of what the problem was. They got back to me within 24 hours - and they were very polite!